I rarely write reviews, but I felt compelled to share my experience with Paul Bolte of ecoMVMNT. Even though I purchased my Swytch product directly from the manufacturer in the UK and not from this company, the owner went above and beyond to help me every step of the way. While the customer service on the Swytch website was sorely lacking, he more than made up for it. I was so thrilled to find a Canadian company who sold this product and could help!
From answering my questions, contacting Swytch directly on my behalf, to guiding me through the entire process, he was patient, knowledgeable, and genuinely invested in making sure everything worked out. He had absolutely no obligation to help me, yet he consistently gave his time and expertise without expecting anything in return.
In a world where exceptional customer service can be hard to find, his kindness, integrity, and generosity truly stood out. He is an incredible human being who genuinely cares about helping people. If you’re considering doing business with this company, I can’t recommend them highly enough. Thank you for your outstanding support and for reminding me that there are still people who put others first.
Also….I love my Swytch…it’s still my bike, but with a little extra help if I need it!
