Sequent FAQ

Frequently Asked Questions


How to set up your watch for the first use?

  • Please allow ‘Background Location’ if you would like to have your workout data mapped
  • Please allow OXYGO app to access your physical activity, sensor data, device’s location (allow all the time), your photos and media to get the best out of the app usage.
  • Create an account. If you already have one, you can simply login with it (enter your email and password).
  • Connect your watch by following the on-screen instructions (double-press the watch crown, then the watch will become visible in the mobile app. Tap on your watch and it will connect right away.
  • At the bottom of the screen, please tap the white arrow in the orange circle to synchronize the watch data with your app.
  • At the bottom of the screen, please tap the small ‘figure’ icon to get to Settings, then Update your watch (in Your watch section). Please check if there is a new firmware version available. If so, do the update.

Please make sure to fully charge your watch before and after each firmware update. That is very important for the reliability of the update process (watch needs to be fully charged). Also, the firmware update itself is quite power hungry, that’s why you should charge your watch afterwards as well.

  • After every firmware update, go to Settings > Calibrate hands (in Your watch section). Please check if the hands are in the position as displayed in your mobile app. If not, tap ‘No’ and drag your finger around the circle on your phone’s display to get the hand to the correct position - first you are adjusting the hour hand, in the next step you adjust the minute hand. Please note that the subdial hand (activity hand) calibrates itself automatically.


Set up my daily goal

  • Go to ‘Settings’ > ‘Daily setup’ and choose what is your daily step goal. If you have an HR watch, you can also choose the daily recording frequency.


How to calibrate watch hands?

  • First connect your watch to the mobile app. Then go to ‘Settings’ > ‘Calibrate hands’ (in ‘Your watch’ section). Please check if the hands are in the position as displayed in your mobile app. If not, tap ‘No’ and drag your finger around the circle on your phone’s display to get the hand to the correct position - first you are adjusting the hour hand, then in the next step you are adjusting the minute hand. Please note that the subdial hand (activity hand) calibrates itself automatically.


How to reset my watch?
If you have issues with the app, please try to restart it.

  • For Elektron
    • Use a pen or paperclip to push and hold the reset pin for 20 seconds to restart the watch if the watch is not responding. The watch will flash red if the battery was depleted, or flash white to confirm the watch has restarted. The reset pin is the upper charging pin
  • For SuperCharger
    • Push and hold the crown for 20 seconds to restart the watch if the watch is not responding. The watch will flash red if the battery was depleted, or flash white to confirm the watch has restarted.
For more help you can reach us at info@sequent.ch


How to update watch firmware?

  • Please charge your watch fully before and after each firmware update. First connect your watch to the mobile app. Then go to Settings > Update your watch (in Your watch section). Please check if there is a new firmware version available. If so, do the update. After each firmware update, please calibrate the watch hands.

Help with sleep data

  • If some parts of your night are missing from your sleep data, it may be because you move a lot in your sleep. Sequent watches can be quite sensitive to motion until it is certain that you're asleep. This can affect the beginning and the end of your sleep data.
  • To accurately detect the wake-up time, please keep wearing your watch as much as possible after waking up.
  • Please do not leave your watch on a light-colored table or in a vibrating environment, this could affect sleep detection
  • A prolonged resting position can trigger sleep detection. For example, if you are in bed doing something such as reading or using your smartphone for about 2 hours, sleep can be misdetected from lack of movement.
  • In the morning, the watch will need to count at least 150 steps for transitioning from sleep to activity.

Connection issue

  • Keep your watch close to your phone (within 1m distance).
  • Check whether your phone’s Bluetooth is on and Location permissions are granted.
  • Check the activity hand, if you find it below zero it means that the watch is discharged and you need to put it on the charger for 2 hours.
  • Press crown twice to activate power detection, please make sure activity hand is over 40%. If not, you need to put the watch on the charger for 1 hour.
  • Can your phone search for other Bluetooth devices, such as earphones etc? If not, there might be an issue with your phone’s Bluetooth.
  • If you find yourself in an environment with many Wireless devices around it might have a negative influence on the watch connection.
  • If none of the previous steps helped, please try to restart your watch, phone and phone’s Bluetooth setting.
  • Android only: clear the storage space data in your phone’s Bluetooth system settings.